Frequently Asked Questions
Everything you need to know about your ClubOcean experience.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return or exchange. Please note that original shipping costs are non-refundable.
How do I care for my ClubOcean apparel?
To ensure the longevity of your garments, we recommend machine washing in cold water with similar colors and air drying. Avoid using bleach or ironing directly on printed designs.
Do you ship internationally?
Yes, ClubOcean ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
As soon as your order ships, we will send you a confirmation email containing a tracking link. You can also track your order status directly through our website using your order number and email address.